General Terms and Conditions of Ayluna Naturkosmetik GmbH

for Consumers

(Version: May 17, 2026)

§ 1 Scope of Application

1. These General Terms and Conditions apply exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB).
2. The version of the Terms and Conditions valid at the time of the order shall apply.
3. If different payment or shipping conditions are specified in the webshop in individual cases, those conditions shall prevail.

§ 2 Conclusion of Contract and Storage of Contract Text

1. The presentation of products in the online shop does not constitute a legally binding offer.
2. By clicking the button 'Order with obligation to pay', the customer submits a binding offer.
3. The contract is concluded through our order confirmation by email or by shipment of the goods.
4. The contract text is stored and transmitted to the customer with the order confirmation.

§ 3 Prices and Payment

1. All prices include applicable statutory VAT.
2. Shipping costs are displayed separately during the ordering process.
3. The purchase price is due immediately after conclusion of the contract unless another payment method has been agreed.
4. In the event of default of payment, statutory provisions shall apply.

§ 4 Delivery

1. Delivery shall be made to the address specified by the customer.
2. We generally deliver within Germany and selected EU countries and – where expressly offered – to Switzerland or other countries.
3. For deliveries to non-EU countries, the customer shall bear any customs duties, import charges or other additional costs unless otherwise agreed.

§ 5 Right of Withdrawal

1. Consumers are entitled to the statutory right of withdrawal.
2. Details can be found in the separate withdrawal policy and the model withdrawal form.

§ 6 Retention of Title

The goods remain our property until full payment has been received.

§ 7 Warranty

1. The statutory warranty rights shall apply.
2. Please avoid returning goods freight collect. In justified complaint cases, we can provide a return label upon request.

§ 8 Liability

1. We shall be liable without limitation in cases of intent, gross negligence and damages resulting from injury to life, body or health.
2. In cases of slight negligence, we shall only be liable for breaches of essential contractual obligations and limited to foreseeable damages.
3. Liability under the German Product Liability Act remains unaffected.

§ 9 Set-Off and Right of Retention

1. Set-off is only permitted with undisputed or legally established claims.
2. A right of retention exists only insofar as claims arise from the same contractual relationship.

§ 10 Correction of Order Errors

Before completing the order, the customer may review and correct their entries at any time.

§ 11 Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final Provisions

If individual provisions of these Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.

Note: This English version is intended as a business translation of the German consumer terms and conditions. In case of legal interpretation under German law, the German version should remain the governing version unless otherwise agreed.