General Terms and Conditions

The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to settle disputes related to their online order out of court. You can find the dispute resolution platform here:  To the EU Online Dispute Resolution Platform

(Status: 19.11.2025)

§ 1 General

1. These terms of sale apply exclusively to consumers within the meaning of § 13 BGB ("A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession."). By placing an order with Ayluna Naturkosmetik GmbH, you agree to these General Terms and Conditions (GTC).
2. The version of the GTC published at https://www.ayluna.de/service/agb.htm at the time of ordering shall always apply.
3. If individual payment or shipping conditions in the webshop differ from those regulated in these GTC, the conditions stated in the webshop shall take precedence.

§ 2 Conclusion of Contract, Storage of Contract Text

1. Our offers are always non-binding; Ayluna Naturkosmetik is only obligated to deliver if expressly confirmed in an individual case.
2. By clicking the button to place a binding order subject to payment, you submit a binding offer to conclude a purchase contract. Acceptance of the offer occurs through an email sent to you, which also contains a withdrawal notice in text form and the corresponding invoice. The email is sent to the email address you provided. Acceptance may also be implied by shipping the ordered goods.
3. We store the contract text and immediately send you a confirmation of the contract conclusion via email after the purchase contract is concluded. You are required to save or print the order confirmation so that the content of the contract is available to you in a permanent form. These General Terms and Conditions are always part of the contract; you will find them in our order confirmation email and at any time on our website (link above § 1 (2)), where you can print or save them. There is no claim to a permanent availability of the contract content after conclusion of the contract.

§ 3 Payment and Default

1. The goods are delivered against payment of the purchase price.
2. We issue an invoice, which is delivered with the goods or sent by email.
3. Invoices are due immediately without deduction.
4. Overdue purchase price payments fall into default no later than 30 days after due date and receipt of an invoice or equivalent payment schedule; other claims fall into default after a reminder. Statutory default interest (currently 5 percentage points above the base interest rate of the Deutsche Bundesbank) applies. We are entitled to prove and claim higher default damages.

§ 4 Delivery, Costs of Return Shipment

1. The ordered goods are delivered to the delivery address you provide, unless otherwise contractually agreed.
2. We generally deliver only within the European Union and Switzerland. Exceptions require a separate agreement and must be clarified with us in advance. If, at your request, goods are to be shipped outside the EU, you are responsible for proper importation (customs clearance) and any associated costs.
3. The delivery/shipping costs are clearly listed separately in the webshop before you submit your offer. No additional costs not listed before the offer submission will be incurred, especially none that are not settled through us.
4. Your statutory rights remain unaffected.

§ 5 Right of Withdrawal; Withdrawal Information

As a consumer within the meaning of § 13 BGB, you are legally entitled to a right of withdrawal.

Details can be found in the separately provided withdrawal instructions. The withdrawal instructions (as well as the sample withdrawal form, which you may but do not have to use) can be found, for example, following these GTC or also in the order confirmation email you receive after placing your order.

§ 6 Prices, Validity of Information/Prices, Key Features

1. The prices displayed on our website at the time of the order apply to the goods offered and their shipping.
2. All prices include the applicable VAT.
3. The information we provide is not subject to a specific validity period. The validity of limited-time offers, especially regarding prices, is specified directly in the respective offer and associated product.
4. The key features of the goods or services are shown directly in our online presentation and description of the respective product or service.

§ 7 Retention of Title

1. We retain ownership of the delivered goods until full payment of all claims arising from the delivery contract. We are entitled to reclaim the goods if the buyer acts in breach of contract.
2. The buyer is obligated to handle the goods with care as long as ownership has not yet passed to them. As long as ownership has not passed, the buyer must notify us immediately in writing if the delivered item is seized or subject to other interventions by third parties. If the third party is unable to reimburse us for the judicial and extrajudicial costs of a lawsuit pursuant to § 771 ZPO, the buyer shall be liable for the loss incurred by us.
3. We undertake to release the securities to which we are entitled upon the buyer's request if their value exceeds the secured claims by more than 20%.

§ 8 Set-off and Right of Retention

The customer is only entitled to set-off if their counterclaims are undisputed or legally established. The customer may exercise a right of retention only insofar as their counterclaim is based on the same contractual relationship.

§ 9 Liability for Defects and Warranty

1. If defects exist in the goods, the customer is entitled to the statutory warranty rights.
2. Since unpaid shipments incur high additional costs, we kindly ask you not to choose this shipping method. Upon your defect notice, we will send you a so-called Freeway return label, with which you can return the goods to us free of charge.
3. As a consumer, you may choose whether the subsequent performance is to be carried out by repair or replacement. We are entitled to refuse the chosen type of subsequent performance if it is only possible with disproportionate costs and if the alternative type of subsequent performance does not cause significant disadvantages for the consumer.
4. The warranty period for consumers is two years from delivery of the goods.
5. Assignment of these rights by the customer is excluded.

§ 10 Liability

1. Claims for damages for financial losses are limited to cases of intentional or grossly negligent conduct.
2. However, we are liable for simple negligence if a duty is violated whose proper fulfillment is essential for achieving the purpose of the contract (so-called cardinal duty).
3. In such cases, liability for financial losses is limited in scope to the direct financial loss and in amount to the foreseeable damage.
4. Where liability is excluded or limited, this also applies to the personal liability of our employees, representatives, and vicarious agents.
5. Liability under the Product Liability Act, liability arising from a guarantee, and liability for damages to life, body, or health remain unaffected.

§ 11 Recognizing and Correcting Input Errors

After you are asked to enter your customer data, you will be directed to the next page by clicking the corresponding button. This page provides you with an overview of the ordered goods / the placed order along with costs and the data you entered. You are expressly given the opportunity to verify and modify both the order and the data you provided. A binding offer is only submitted when you confirm your intention once more by clicking the appropriate button. Thus, our webshop provides you with sufficient opportunities to identify and correct input errors.

§ 12 Dispute Resolution, Codes of Conduct

1. The EU provides an online dispute resolution platform (ODR platform). This platform is intended to quickly and effectively resolve disputes between consumers and online platforms regarding online purchase or service contracts. In accordance with Art. 14 of Regulation (EU) No. 524/2013 (ODR Regulation), we hereby inform you that you can access the Online Dispute Resolution platform here:  To the EU Online Dispute Resolution Platform
2. Also in accordance with Art. 14 of the ODR Regulation, we provide you with our email address: info(at)ayluna(dot)de. We point out that we are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
3. We are not subject to any codes of conduct.